Mumbai, May 11, 2021.
Due to the on-going lockdown across the country, several customers
are unable to service vehicles which are scheduled for maintenance. In a
testament to its continuous endeavor to offer customers a seamless and hassle
free after-sales experience, Tata Motors, India’s leading manufacturer, has
today announced that the customers whose warranty and free service period (not
kms.) are due to expire between 1st April 2021 and 31st May 2021, will be
extended till 30th June 2021.
According
to Mr. Dimple Mehta, Head – Customer Care (Domestic & IB), PVBU, Tata
Motors,“The Covid 19 upsurge has led to restrictions
on movements and customers across the country are unable to bring or send their
vehicles to our authorized service centers for scheduled maintenance or repairs.
Hence a challenge when warranty and free service periods as per policy norms
get expired during the on-going lockdown. We are committed to our customers and
are offering them utmost support in these tough times by extending their
warranty and free service period till 30th June 2021. Through this initiative
we are enhancing our brand connect with customers and are offering them a
hassle free ownership experience.”
For the wellbeing of its business and supporting ecosystem, Tata
Motors had recently announced that it has set in motion a comprehensive
‘Business Agility Plan’ to protect and
serve the interests of its customers, dealers and suppliers. Tata Motors has
expanded its service footprint over the years and today has over 608 service
centres across over 400+ locations in the country. In case of any emergency
assistance, Tata passenger car owners can contact 24X7 assistance team at 1800
209 8282.