New Delhi, April 2021.

Buildingon its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has launched a comprehensive range of sales and after sales services on the messaging app – WhatsApp.

Hero MotoCorp customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24*7 on the messaging platform. The company is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement. 

Commenting on the new accessibility feature, Naveen Chauhan, Head – Sales & After sales, Hero MotoCorp, said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”

To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-pointsor by calling+918367796950from their mobile device. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature.

Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities –

• Service booking and post-service feedback
• Real-time status check of the vehicle under repair
• Locating nearest workshop and showroom 
• Self-Job-card initiation
• Vehicle enquiry and bookings
• Service and maintenance schedule 
• Digital Sales and service invoice copy
• Information on New models, TVCs, Good life program, Hero app, Safety tips, and Maintenance videos